At Elegant Products, we take pride in the quality of our spices and want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, please review our return policy below.
1. Eligibility for Returns
You may return your product if:
The item is unopened, unused, and in its original packaging.
The return is initiated within 14 days of receiving your order.
2. Non-Returnable Items
Due to the nature of our products, the following items are not eligible for return:
Opened or used spice products.
Any items that are not in their original condition.
Products purchased on sale or with a discount.
3. How to Initiate a Return
To start a return, please follow these steps:
Contact us at [email protected] within 14 days of receiving your order with your order number and reason for the return.
We will provide you with the return shipping address.
Carefully pack the items in their original packaging and ship them back to us. You are responsible for the return shipping costs.
4. Refunds
Once we receive and inspect your return, we will notify you via email. If your return is approved:
A refund will be processed to your original payment method within 5-7 business days.
Please note that shipping costs are non-refundable.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] with photos and a description of the issue. We will offer a replacement or a full refund for damaged items at no additional cost to you.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at [email protected] with details of the issue.
7. Contact Us
For any questions or concerns about your return, please reach out to us at:
